Privacy Policy

1. Information We Collect

We collect personal information when you contact us — for example, via our contact form, WhatsApp, Messenger, or email. This may include your name, company name, contact details, travel dates, and any other information you choose to share, including any files you attach.

We also collect certain information automatically when you visit this website, such as your IP address, browser and device information, and the pages you view. This is collected through cookies and similar technologies.

2. Analytics and Cookies

We use Google Analytics 4 and Google Search Console to understand how visitors find and use our website.
Google Analytics may use cookies and similar technologies to collect usage information such as access numbers, traffic sources, and on-site behavior. Google Search Console provides aggregated information about how our website appears and performs in Google Search.

This data does not identify you personally. This information is processed by Google in accordance with Google’s Privacy Policy (https://policies.google.com/privacy). You can opt out by installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout) or by managing cookies through your browser settings.

3. Spam Protection

Our contact form uses Cloudflare Turnstile to protect against spam and abuse. Turnstile may collect information such as your IP address and browser data, which is processed by Cloudflare in accordance with Cloudflare’s Privacy Policy (https://www.cloudflare.com/privacypolicy/).

4. How We Use Your Information

We use your information solely to:

• respond to your inquiries;
• arrange and provide our transportation and related coordination services;
• communicate with you regarding your booking; and
• analyze and improve our website and services.

5. Sharing of Information

We do not sell your personal information. We may share it with partners directly involved in arranging your trip (such as transportation operators, drivers, tour guides, or other service providers directly involved in the requested arrangements) only to the extent necessary to provide our services, with service providers such as Google and Cloudflare as described above, or where required by law.

6. External Services

Our website links to external services such as WhatsApp, Facebook, Messenger, and Instagram. When you use these services, their own privacy policies apply. We are not responsible for the privacy practices of these third parties.

7. Data Retention

We retain your personal information only as long as necessary to provide our services and to comply with legal requirements, after which it is deleted or anonymized.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

9. Contact

For any questions about this Privacy Policy or your personal information, please contact us:
Email：info@twinqle.co.jp

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.